If you cancel a reservation or request a change in its dates, you must notify Vanrays in writing, and the request sent to the email will be valid. bookings@vanrays.com.

The cancellation conditions set a refund percentage depending on the time of cancellation. For reservations confirmed after March 5, 2020, the cancellation policy will be:

At least 30 days in advance before check-in: 100% is returned.

If canceled up to 15 days before check-in: 50% is returned.

If canceled less than 15 days before check-in: nothing will be returned.

In the case of stays of less and/or more than 2 months, the initial amount paid is not refundable.

If the cancellation occurs at least one month later, the amount paid and the deposit will be returned.

If there is less than a month left, only the deposit is returned.

Any reservation that has a discount associated with the stay commitment may be canceled but the difference between the official rate and the discount obtained for those months in which a special rate has been enjoyed must be paid.