In case of canceling a reservation or requesting a change in the dates of the reservation, you must notify Vanrays in writing, being valid the request sent to the e-mail bookings@vanrays.com.
The cancellation conditions set a refund percentage depending on the time of cancellation. For reservations confirmed on or after March 5, 2020, the cancellation policy will be:
At least 30 days prior to check-in: 100% refundable.
If cancelled up to 15 days prior to check-in: 50% refund.
If cancelled less than 15 days prior to check-in: no refund will be given.